Return Policy
30-Day Money-Back Guarantee
To initiate a return, please contact us within 30 days of receiving your purchase to obtain a return authorization.
Merchandise acquired from the TheraFrost website can be returned within 30 days from the date of delivery to receive a full refund, excluding shipping costs. Please be aware that, unless instructed otherwise, TheraFrost will issue the refund using the original payment method.
To ensure the smooth processing of your refund, kindly adhere to the following instructions:
Package the item in its original box.
Include the original receipt indicating the purchase date.
Ensure that the product is in "like new" condition.
Include all original packaging, user manuals, and accessories.
Use a shipping method with signature confirmation when returning the item.
Note that a 15% restocking fee will be applied to returns that do not meet the above specifications.
Return Address:
TheraFrost Attn: Returns 9730 Variel Ave Chatsworth, CA 91311
Contact: 888-416-4441