FAQ
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How sturdy is the tub?
Our bathtub is crafted from durable aviation-grade PVC, and it maintains a solid feel when fully inflated.
Is there customer support?
Our customer support team, boasting over 25 years of industry experience, is widely recognized as the finest in the business.
What temperature range can the TheraFrost Achieve ?
The TheraFrost can rapidly lower water temperature to 37 degrees within a few hours and effectively maintain it thereafter.
Can the tub be outside year round ?
Certainly, the tub can be left outdoors throughout the year. Nevertheless, we highly recommend safeguarding your investment from the elements and diligently maintaining and cleaning the unit.
Is there a warranty ?
Certainly, kindly refer to the user manual for details regarding our one-year warranty information.
Can the tub be used in a commercial setting ?
Certainly, you can consult the user manual for the recommended commercial usage protocols. Additionally, we provide a one-year warranty for our commercial customers.
How is the product shipped?
The product is delivered in two separate boxes: one for the tub and another for the chiller.
How do you keep the water clean?
We've incorporated an ozone generator to naturally sanitize against bacteria and algae. However, it's essential to continue performing regular maintenance, including weekly filter cleaning and skimmer maintenance. For detailed maintenance guidelines, please consult the user manual.
Can the tub be used without the chiller?
Certainly, it's possible, but you would need to drain the water, plug the openings, and refill the unit with fresh water and ice each time you wish to use it.